Rockface Privacy Policy

Privacy Policy for Rockface Indoor Climbing Center

At Rockface Indoor Climbing Center, accessible from rockface.com.au, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services.

1. Information We Collect

We may collect the following information through our website and its forms powered by Fluent Forms:

• Personal Information: Name, email address, phone number, and other contact details you provide.
• Booking and Transaction Details: Payment information, booking preferences, or event registrations.
• User-Generated Content: Feedback, reviews, or inquiries submitted through our forms.
• Technical Data: IP address, browser type, and website usage statistics via cookies.

2. How We Use Your Information

The information collected is used for purposes including, but not limited to:

• Responding to inquiries and providing customer support.
• Processing bookings, payments, and registrations.
• Sending promotional updates if you opt in to receive them.
• Enhancing and personalizing your online experience.

3. Data Storage and Security

All data collected through Fluent Forms on our website is securely stored and protected. We implement industry-standard practices to safeguard your information from unauthorized access, disclosure, or misuse.

4. Sharing of Information

We do not sell or share your personal information with third parties, except:

• When required by law.
• To trusted service providers assisting us with business operations (e.g., payment processors), subject to confidentiality agreements.

5. Your Rights

You have the right to:

• Access and update your personal information.
• Request the deletion of your data.
• Opt out of receiving marketing communications.

To exercise these rights, please contact us at [rockface@rockface.com.au/0405973982].

6. Cookies and Tracking

Our website may use cookies to enhance user experience. You can control cookie preferences via your browser settings.

7. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page, and the “last updated” date will be modified.

Contact Us If you have any questions about our privacy practices, feel free to reach out at: Email: rockface@rockface.com.au Phone: 0405973982