Frequently Asked Questions

You've asked so we've answered

• I’ve never done this before. What do I have to wear?

  Welcome! You’re going to love climbing. Just wear anything you’d normally exercise in. You’ll be at height, so no skirts or dresses. You must wear climbing shoes, they are available to hire at rockface.

• Do I need to book?

  Is it just you and a friend or two? Then there’s no need to book. Even if it’s your first visit to Rockface, you’re welcome to show up any time. You will need to complete our compulsory electronic enrolment form upon arrival before you can start climbing or belaying (or better still, fill it out online before you come. You will be given a short safety induction before you get on the walls.
  REGISTER ONLINE NOW
  If there are more than six people in your group, we ask you to book by email: rockface@rockface.com.au or call us: 0452410477. It’s quite possible we can accommodate your group even at short notice, but we appreciate the heads up.

• How long does a session last? Is there a time limit?

  All entries are day passes. That means you can stay as long as you like.
  Typically, most people stay for about two hours. For that reason, if you book a birthday party with us, we allocate you a table for a two hour period.

• Do you do birthday parties?

  We sure do. You can read more here.

• What about other events?

  Rockface offers a unique experience for any number of celebrations from family reunions to corporate team building to church groups. We hear it’s a great idea for a first date, too!

• I want to bring my child in. How old do they have to be?

  We don’t have a minimum or maximum age for climbers; and have a few full-body harnesses for very small children. Our friendly staff can help to ease your child into climbing, so that they never feel too far outside their comfort zone. Ultimately, you know your child better than us – it’s often temperament, rather than age, that decides whether they’ll enjoy the experience!

  We do have a minimum belaying age of 12 years. That means your child cannot secure the rope for another climber if they have not yet had their 12^th birthday.

  If your kid is a natural or falls in love with climbing (like we have), we offer kids classes on a term basis. You can learn more here.

• Ok, what is belaying?

  In simple terms, belaying means that you are holding the ropes for your climber to ensure their safety.

  Our system requires someone to hold the ropes (and keep them tight) for the climber. The system is easy to learn, and very safe when performed properly.

  We require anyone new to our gym to go through a belay induction, even if they have belayed elsewhere. That means we’re certain you know how to safely use our equipment and before we let you loose on the walls. And no, this is not something your mate can teach you!

• Is there a weight limit?

  Our gear is very robust, so we have a safe limit of 150kg. We have harnesses that allow for a waist size of up to 60 inches.

• Can I leave my teenager to climb without my supervision?

  If your child is 12 or older, yes. You’ll need to complete our electronic enrolment form for THEM first though, so come in with them on their first visit, or complete it online in advance:
  REGISTER ONLINE NOW

  please note: our staff are not responsible for your children if they're not in the classes, so if your teenager is not mature enough to be left alone then please do not drop them off without supervision.

• Can we bring our own food?

  You sure can. We sell some snacks and cold drinks if you're feeling peckish, but feel free to bring in something more substantial. You can even get an UberEats order delivered.

• Do I have to pay to watch?

  Not at all. Just let our friendly staff know you’re not planning to participate.

• Do I have to pay if I’m just holding the ropes (belaying)?

  There is a $5 belay fee, this covers insurance and harness hire.

• Do I have to hire the climbing shoes?

  We require the use of climbing shoes in our gym. You can bring your own if you have them, otherwise we have them for hire for $7 if you're a child, student or concession card holder or $8 if you're an adult.

• Where can I park?

  We have 100+ free parking bays on-premises!

• When is it busy? Will I even have a chance to get on the walls?

  We tend to be busier on weeknights from 5:00pm, and in the mornings on weekends, but this is by no means a certainty. Even at busy times, there are plenty of walls to climb, and you’ll find it’s rare to have to wait long for a climb.

• I don’t suppose you do gift vouchers...?

  We can do vouchers for any amount, or any product! You can even buy them online in our ProShop, but if you want something customised, you’ll need to speak directly to our staff.

• Do you have toilets? Showers? WiFi?

  Yes, yes, and yes.